Refund & Cancellation Policy
Last updated: 28 September 2026 · Billing processed by Paddle
This policy covers purchases of LeadGreen plans and the paid trial on leadgreen.skyelevate.co.uk. Payments are processed by Paddle as Merchant of Record where applicable.
Support: info@skyelevate.co.uk
1. Paid trial ($9 / 7 days)
- The trial is a paid evaluation period, not a free forever plan.
- Cancel before the trial ends if you do not want to continue to a subscription.
- Fair refund requests for the $9 trial fee can be emailed to info@skyelevate.co.uk for review if you cancel within the trial window and have not used the service in bad faith.
2. Subscriptions (Starter, Pro, Agency)
- Subscriptions renew automatically until cancelled.
- Cancel via the Paddle customer portal link in your receipt email, or email info@skyelevate.co.uk with the checkout email address.
- Cancellation stops future renewals. Access generally continues until the end of the paid period.
3. Refunds on monthly plans
Email info@skyelevate.co.uk within 14 days of the initial subscription charge (first paid period after any trial conversion or first purchase) and we will review a refund of that charge.
Refunds may be declined where the request is late, abusive, fraudulent, or shows substantial Agency consumption beyond a fair evaluation.
4. Annual plans
Annual plans may be refunded within 14 days of purchase if you have not substantially used the Service. After 14 days, annual fees are generally non-refundable, though goodwill credits may be offered for serious downtime on our side.
5. How to request a refund
- Email info@skyelevate.co.uk with subject “Refund request”.
- Include: checkout email, approximate purchase date, plan name, and reason.
- We aim to respond within 2 business days.
- Approved refunds are processed via Paddle to the original payment method.
6. Chargebacks
Please contact us before opening a chargeback. Unresolved chargebacks may result in suspension of access.
7. EU / UK consumer rights
Nothing in this policy limits mandatory consumer rights that cannot be waived under applicable law. If you are a consumer with a statutory cooling-off right, say so in your refund email.
Refund FAQ
How do I cancel LeadGreen?
Use the Paddle customer portal link in your receipt email, or email info@skyelevate.co.uk with your checkout email.
What is the refund window?
We review refunds requested within 14 days of the relevant subscription charge. Trial $9 fees are reviewed case by case within the trial window.
Are annual plans refundable?
Yes within 14 days if usage has not been substantial. After that, annual fees are generally non-refundable.
Who issues the refund on my card?
Approved refunds are processed through Paddle back to the original payment method. Bank timing varies.